Customer Service

Order Policies

All prices are in Canadian dollars.

We do not ship in weather over 20 °C/ 68 °F because we can’t guarantee against chocolate melting. You can make special arrangements to ship if you are willing to take the chance. You can process an order for pick-up in any weather. In hot weather, we recommend that you bring a cooler to pick-up your order.

Pick-up orders must be paid for in advance.

We ship to Canada and the United States except for Alaska and Hawaii.

At this time we cannot ship to Post Office Boxes.

Please note that during the Easter and Christmas seasons order delivery outside of Stratford city limits may take up to seven business days. It is important that you allow that much time in advance for gift ordering.

We do not ship gift baskets and other fragile merchandise.

Our products are non-refundable.

We accept Visa, Mastercard and PayPal for online orders. Orders placed over the phone must be paid in advance with Visa or Mastercard.

  • Wow. Try the mint smoothies. You'll be amazed at how good these things are. I dare you to stop at one! They have hundreds of other great candies of all kinds. Worth a drive to Stratford just to visit an amazing small scale local landmark.

    Brad K, Google

  • I live in Stratford and I have family who come to visit from the States and that's the first place they want to go when they come. I can honestly say that they are the best chocolates I've ever had. It's worth the trip!

    Diane T, TripAdvisor

  • Simply put, the best candy store I’ve ever been to. The mint smoothies are, in my opinion, practically perfect candy. Highly recommended.

    Matt W, Facebook