Customer Service

Order Policies

All prices are in Canadian dollars.

We do not ship in weather over 20 °C/ 68 °F because we can’t guarantee against chocolate melting. You can make special arrangements to ship if you are willing to take the chance. You can process an order for pick-up in any weather. In hot weather, we recommend that you bring a cooler to pick-up your order.

Pick-up orders must be paid for in advance.

We ship to Canada and the United States except for Alaska and Hawaii.

At this time we cannot ship to Post Office Boxes.

Please note that during the Easter and Christmas seasons order delivery outside of Stratford city limits may take up to seven business days. It is important that you allow that much time in advance for gift ordering.

We do not ship gift baskets and other fragile merchandise.

Our products are non-refundable.

We accept Visa, Mastercard and PayPal for online orders. Orders placed over the phone must be paid in advance with Visa or Mastercard.

  • I’m not a chocoholic - but my wife appreciates fine chocolate - and she claims that this place is the finest in the land - well worth the drive as a destination spot......

    Gary R from Facebook

  • Years ago when I was in Teachers' College, I used to walk to Thompson Candies to get a treat to take home to my dad. A generation later, Rheo Thompson offers that same high-quality mouth-watering chocolate. Just entering the building is an aromatic treat.

    Gail L from TripAdvisor

  • A magical place filled with delicious chocolate. It smells incredible in here. The staff is friendly and efficient. The mint smoothies, coconut clusters, and almond crisps are the best! We had mint smoothies as our wedding favours and let’s say our guests were not disappointed.

    Claudia G from Google